Release of Information Requestor Portal

1. I registered but could not log in
Once you have registered as a new user with an Email, and Password, please go to that email account Inbox and check for an email coming from "mhhs-no-reply@memorialhermann.org".
Please note that it may take anywhere from a few seconds to an hour to reach to your Inbox. Also, please make sure to check your Junk e-mail folder frequently.
Once the email arrives, click on the link "Verify Account" to verify your email address. Once the email address is verified, You will then need to click on the "Back to MH Release" button.
This will take you to the MH Release landing page.
Click on "Log in" button and enter your email address and password to Log In.

2. I did not receive an email verification email after sign up
Please note that it may take anywhere from a few seconds to an hour for the registration confirmation email to reach your Inbox. Also, please check your Junk e-mail folder frequently.
Please verify that the password you entered meets all of the security criteria (check marks will appear after each criteria is met).

3. I still did not receive verification email after one hour

1. Go to main page http://www.memorialhermann.org/mhrelease
2. Click on Contact Menu
3. Please call the number

4. Any recommended browsers?
We recommend Microsoft Edge version 143.0.3650.66 or above or latest version of Chrome. However, the requestor portal should work with all major browsers.

5. Any Cookie settings to watch out for on the browser?
On Microsoft Edge

1. Open Microsoft Edge
2. Click the three dots (...) in the top right corner of Edge.
3. Click on Settings.
4. Choose Privacy, search, and services from the left-hand menu
5. Under the "Cookies" section, select Cookies and site permissions
6. Toggle Allow sites to save and read cookie data (recommended) to turn it on.

On Chrome

1. Click the three dots (...) in the top right corner of Edge.
2. Click on Settings.
3. Click on Privacy and Security in the left menu
4. In the "Third-party Cookies" section make sure to enable the option "Allow-third-party cookies".
5. Click Close

6. MHR number failed to add to tracking board
Please allow 3 hours from the time you received your acknowledgement letter to add the request to your tracking board.